The quality management system in our company - Guangzhou Mars Lighting Technology Co., Ltd. is critical in consistently delivering safe, high quality, competitive spotlight bar to customers. We use the ISO 9001:2015 as the baseline for our quality management system. And we hold various quality certifications which demonstrate our ability to consistently provide products and services that meet customer and regulatory requirements.
To enhance the recognition of Marslite, we have used data from customer surveys to improve our products and processes. As a result, our customer satisfaction scores show consistent year-to-year improvement. We have created a fully responsive website and used search engine optimization tactics to increase search rankings, thus we enhance our brand recognition.
We realize that customers rely on us to know about the products offered at Mars Lighting Technology. We keep our service team stay informed enough to respond to most inquiries from customers and know how to handle. Also, we carry out a customer feedback survey so we can see whether our team's service skills measure up.