Is the sample fee refundable?

We provide a 2-year warranty on all products to ensure complete peace of mind for our global clients. As a responsible stage light manufacturer, Marslite stands behind the durability and performance of our equipment. If any parts fail due to quality issues during the warranty period, we provide free spare parts and detailed video guidance for seamless, step-by-step replacement. Our dedicated technical support team responds quickly to troubleshoot technical issues, reducing equipment downtime for your event projects. Whether you are operating LED moving head lights, waterproof stage fixtures, or specialized stage effect equipment, our reliable warranty policy covers critical hardware components. As a trusted stage lighting supplier, we commit to long-term after-sales support, helping rental companies, installers, and distributors maintain optimal fixture performance and maximize equipment lifetime value effortless.

We support Alibaba Trade Assurance, T/T (Bank Transfer), Credit Card, Paypal, and L/C for large orders to provide safe and flexible transactional choices for our global clients. As a customer-oriented stage light manufacturer, Marslite ensures secure financial transactions, payment protection, and smooth order processing across international markets. Whether you prefer online credit card transactions, convenient Paypal payments for urgent samples, direct T/T transfers, or LC facilities for substantial commercial shipments, our finance team accommodates your financial preferences. Ordering LED moving head lights, waterproof stage fixtures, or specialized stage effect equipment is straightforward and transparent. As a reliable stage lighting supplier, we partner with secure payment platforms and trusted banking partners to guarantee buyer protection, streamlined invoice management, and hassle-free payment verification for event contractors, global wholesalers, and equipment importers worldwide.

For large orders, we highly recommend sea freight, which is much cheaper than air express and significantly reduces total import overhead. As a customer-focused stage light manufacturer, Marslite helps global clients optimize shipping budgets without compromising cargo safety. We also provide DDP (Delivered Duty Paid) services for many countries, managing customs clearance, import duties, taxes, and local door-to-door delivery so you face no hidden logistics expenses. Whether you are importing bulk orders of LED moving head lights, waterproof stage fixtures, or specialized stage effect equipment, our logistics team optimizes master carton dimensions and pallet loading efficiency to maximize container space utilization. As an experienced stage lighting supplier, we partner with reliable international freight forwarders to deliver flexible sea, air, and DDP shipping solutions tailored to your order volume and delivery timelines.

Every product undergoes 3 stages of QC to guarantee exceptional reliability and performance. As a quality-driven stage light manufacturer, Marslite strictly enforces Incoming Material Inspection to verify raw components, followed by In-line Production Inspection to monitor assembly precision at every manufacturing step. Finally, before packaging, all fixtures endure a final 24-48 hour full-load Aging Test to rigorously evaluate thermal stability, driver endurance, and optical consistency. Whether we are producing precision LED moving head lights, waterproof stage fixtures, or specialized stage effect units, this comprehensive quality control protocol minimizes defect risks and ensures flawless operation upon delivery. As an experienced stage lighting supplier, we provide global importers, rental companies, and event contractors with factory-tested products built to withstand demanding tour schedules and international shipping.

Yes, we provide free technical library files for mainstream lighting consoles. As a professional stage light manufacturer, Marslite supports lighting technicians and operators with ready-to-use profiles (including D4, R20, and other popular formats) to streamline your show setup. Just let us know which console you are using, and our engineering team will promptly send you the corresponding fixture libraries. Whether you are programming complex show sequences for LED moving head lights, waterproof stage fixtures, or specialized stage effect equipment, our accurate personality files ensure fast patch times, reliable channel mapping, and smooth console integration. As a trusted stage lighting supplier, we offer ongoing technical support and custom profile creation to help event production teams and console programmers execute flawless lighting performances effortlessly.